Frequently Asked Questions

What is UPshop?

UPshop lets you create a free online store and sell online in Nigeria with no CAC required. Don't pause your business for company registration or a corporate account. We let you use your personal bank account to receive payments and manage WhatsApp orders easily.

Is UPshop free to use?

Yes! UPshop offers a free plan that allows you to list up to 5 products. For businesses that need more features, we offer affordable premium plans starting at ₦2,500/month.

How do customers place orders?

Customers browse your online catalog, add items to their cart, and checkout. The order is sent to your WhatsApp with all the details. You can then confirm the order and arrange payment and delivery.

Do I need technical skills to use UPshop?

Not at all! UPshop is designed to be user-friendly. If you can use WhatsApp, you can use UPshop. Our dashboard is intuitive, and setting up your store takes less than 10 minutes.

How do I get paid?

UPshop supports multiple payment options. Customers can pay via bank transfer, cash on delivery, or online via Paystack (for premium users). You set up your bank account details in the dashboard and manage payments directly.

Which bank account should I pay for an order?

Create your UPshop order first. Then pay only to the account displayed on that order's private UPshop payment page. Do not rely on account details later sent in WhatsApp, calls, or social media. UPshop can only help investigate an order created here and a payment made to the account shown on its payment page. If anything looks different, pause and contact support.

Can I use my own domain?

Currently, your store is accessible via a unique UPshop subdomain (e.g., yourstore.upshop.ng). Yes, you can use a custom domain for your store - as a premium users.

What delivery options are available?

You can offer pickup at your location, local delivery within your area, or nationwide shipping. Delivery fees can be configured in your dashboard based on your business model.

Can sellers arrange delivery through UPshop?

Where a delivery partner is available for the buyer's route, sellers can prepare the delivery details, review the partner's stated service and price guidance, then submit a request from the UPshop order dashboard. Availability depends on the partner's active coverage and service.

Does UPshop handle delivery payments?

No. Sellers pay their chosen delivery partner directly using the verified payment instructions shown for that delivery request. UPshop does not collect, hold, or confirm delivery transfers. A payment claim asks the partner to review the request; carrier-confirmed updates are still required before an order is shown as shipped or delivered.

How can a delivery company work with UPshop?

Delivery companies can apply to partner with UPshop. Approved partners provide coverage areas, services, rate guidance, a support contact, direct-payment instructions, and a tested connection before sellers can select them. Read how delivery companies can partner with UPshop or contact us to begin onboarding.

How do I manage my inventory?

Your dashboard has an inventory management section where you can track stock levels, set low-stock alerts, and update quantities. Products with zero stock are automatically hidden from your storefront.

Is my data secure?

Absolutely. We use industry-standard encryption (SSL/TLS) to protect your data. Your payment information and customer data are handled securely and never shared with third parties.

How do I contact support?

You can reach us via our Contact Page, email us at [email protected], or message us via WhatsApp. We typically respond within 24 hours.